Refund policy

RETURN & REFUND POLICY

Last Updated: August 18, 2026

At Double Barrel Beard Co., we stand behind the products we make and want you to be happy with your order. If something isn't right, contact us and we'll do our best to make it right.

Please review the policy below before requesting a return, exchange, or refund.

RETURNS

We accept return requests for eligible items within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused and unopened;

  • In its original condition;

  • In its original packaging; and

  • Accompanied by proof of purchase or your order number.

To request a return, contact us at info@doublebarrelbeardco.com before sending anything back.

Please do not send a return without contacting us first. Returns sent without prior authorization may not be accepted.

Once your return is approved, we will provide instructions on where and how to send your item.

PERSONAL CARE & GROOMING PRODUCTS

For health, hygiene, and product-integrity reasons, we cannot accept returns of personal-care or grooming products that have been opened, used, or had their seals or protective packaging removed.

This includes, but is not limited to:

  • Beard Oil

  • Beard Balm

  • Beard Butter or Leave-In Conditioner

  • Beard Wash & Conditioner

  • Hand & Body Cream

  • Working Hands Balm

  • Body Wash

  • Body Spray

  • Lip Balm

  • Other grooming, skin-care, or body-care products

Opened or used products are not eligible for a return simply because of personal preference, including scent preference.

If a product arrives damaged, defective, leaking, or incorrect, please see the Damaged, Defective, or Incorrect Items section below.

SCENT PREFERENCE

We know scent is personal—what smells incredible to one person may not be another person's favorite.

Because our scented grooming and body-care products cannot be resold once opened, opened products cannot be returned or refunded solely because you do not like the scent.

If you are unsure about a scent, we encourage you to choose a smaller available size before purchasing a larger size.

APPAREL & MERCHANDISE

Eligible apparel and non-personal-care merchandise may be returned within 30 days of delivery if it is:

  • Unworn;

  • Unwashed;

  • Unused;

  • Free from stains, odors, pet hair, or damage; and

  • In its original condition with any original tags or packaging when applicable.

Items that have been worn, washed, altered, or damaged after delivery are not eligible for return.

DAMAGED, DEFECTIVE, LEAKING, OR INCORRECT ITEMS

If your order arrives damaged, defective, leaking, or you receive the wrong item, please contact us at info@doublebarrelbeardco.com as soon as possible, preferably within 7 days of delivery.

Please include:

  • Your order number;

  • A brief description of the problem; and

  • Clear photos of the product and, when applicable, the shipping packaging.

We will review the issue and work with you to make it right. Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution.

Please do not discard a damaged product or its packaging until we have reviewed your claim, as photographs or additional information may be needed.

NON-RETURNABLE ITEMS

The following items are not eligible for return unless they arrived damaged, defective, or incorrect:

  • Opened or used personal-care and grooming products;

  • Products with broken or removed seals or protective packaging;

  • Gift cards;

  • Items marked Final Sale;

  • Items damaged through misuse, improper storage, or normal wear and tear.

If you are unsure whether your item is eligible for return, contact us before sending it back.

RETURN SHIPPING

Unless the return is the result of an error by Double Barrel Beard Co. or an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If we made an error with your order or approve a return because of a damaged, defective, or incorrect item, we will provide instructions regarding return shipping when applicable.

We strongly recommend using a trackable shipping method when returning merchandise. Double Barrel Beard Co. is not responsible for return packages lost or damaged while being shipped back to us.

REFUNDS

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit-card company, or payment provider to process and post the refund after it has been issued.

Shipping charges are not refundable unless the refund results from an error by Double Barrel Beard Co. or as otherwise required by applicable law.

PARTIAL REFUNDS

In some circumstances, only a partial refund may be issued, including where an eligible returned item is not received in its original condition or is missing components through no fault of Double Barrel Beard Co.

We reserve the right to decline a return that does not meet the requirements of this policy, subject to applicable law.

EXCHANGES

If you would like to exchange an eligible, unopened item, contact us at info@doublebarrelbeardco.com.

Exchange availability depends on current inventory.

For the fastest service, we may ask you to return the eligible item and place a new order after the return has been approved.

Opened or used personal-care and grooming products are not eligible for exchange based solely on scent or personal preference.

ORDER CANCELLATIONS & CHANGES

We begin processing orders as quickly as possible.

If you need to cancel an order or change an item, scent, size, or shipping information, contact us at info@doublebarrelbeardco.com as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee cancellations or changes once an order has entered processing, fulfillment, or shipment.

If an order has already shipped, the applicable return terms above will apply.

SALE & PROMOTIONAL ITEMS

Unless specifically marked Final Sale, eligible sale and promotional items are subject to the same return requirements outlined in this policy.

Items clearly marked Final Sale at the time of purchase are not eligible for return or exchange except where required by law or if the item arrives damaged, defective, or incorrect.

SUBSCRIPTIONS

Products purchased through a subscription are subject to this Return & Refund Policy in addition to our Subscription Policy.

Canceling a subscription does not automatically cancel or refund an order that has already been processed or shipped.

Please review our Subscription Policy for information regarding renewals, cancellations, and subscription management.

LOST OR MISSING PACKAGES

Questions concerning packages that are delayed, lost in transit, or marked delivered but cannot be located are handled in accordance with our Shipping Policy.

Please review the Shipping Policy or contact us if you need assistance with a shipment.

CONTACT US

If you have questions about a return, refund, exchange, or problem with an order, contact us at:

Double Barrel Beard Co.
Email: info@doublebarrelbeardco.com

Please include your order number whenever possible so we can assist you more quickly.